Hyland Family Bikes will gladly accept returns within 30 days of original purchase date. All refunds require the original receipt, and items must be in new condition, with original packaging. For returns without an original receipt, we may, at our discretion, issue a store credit.
We do not accept returns on Bicycles, Special Order items or Clearance/Sale items.
Refunds will be issued in the same form of payment as originally used.
Online returns follow the same return policy listed above. If there’s a problem with something you purchased online from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). Refunds are not available on special order items purchased, as these are items that we do not carry in our store. If you need any help with your return or exchange, please call us at (408) 269-2300 or stop by our store.
Hyland Family Bikes accepts US currency, all major credit cards (Visa, Mastercard, American Express, Discover), Trek Financing, and commuter checks. We do not accept personal checks.
Four shipping options are offered for merchandise delivery within the Contenental U.S.:
Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day. Some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S.
In-Store Pick Up
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will notify you to let you know.
Prices and Information
We make every effort to maintain current, accurate prices and information in our online catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.