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Returns, Shipping and Your Privacy


Hyland Family Bikes will gladly accept returns within 30 days of original purchase date.  All refunds require the original receipt, and items must be in new condition, with original packaging.  For returns without an original receipt, we may, at our discretion, issue a store credit.

We do not accept returns on Bicycles, Special Order items or Clearance/Sale items.

Refunds will be issued in the same form of payment as originally used.

Online Returns

Online returns follow the same return policy listed above.  If there’s a problem with something you purchased online from us, you can either bring it to our store or ship it back.  Ship returns via Ground UPS or insured US Mail (we do not accept CODs).  Refunds are not available on special order items purchased, as these are items that we do not carry in our store.  If you need any help with your return or exchange, please call us at (408) 269-2300 or stop by our store. 


Hyland Family Bikes accepts US currency, all major credit cards (Visa, Mastercard, American Express, Discover), Trek Financing, and commuter checks. We do not accept personal checks.


Four shipping options are offered for merchandise delivery within the Contenental U.S.:


Order Amount

Standard Shipping

2 Day (weekdays)

1 Day (weekdays)

Store Pickup*

Up to $50.00















$150.01 and over






Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day. Some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S.

In-Store Pick Up

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will notify you to let you know.

Prices and Information

We make every effort to maintain current, accurate prices and information in our online catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.  


Personal Information

Personal information is information that is associated with your name or personal identity. Hyland Family Bikes uses personal information to better understand your needs and interests and to provide you with better service. On our website, you may be able to make a purchase, request information, subscribe to mailing lists, provide feedback, or register for events. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs, passwords, billing information, or other information.

How We Use Your Information

Hyland Family Bikes does not sell, rent, or lease any individual's personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information.  


We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

Opting Out

From time to time Hyland Family Bikes may email you electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt out by following the directions provided within the electronic newsletters and announcements.